Enterprise Pulse SRE

0%

Peak Uptime

0x Faster

Resolution Speed

-0%

Manual Tickets

The Challenge

An e-commerce giant faced critical downtime during annual sales peaks because their legacy logging couldn't correlate infrastructure spikes with application errors. Incident management was manual and error-prone.

The Solution

We implemented an end-to-end SRE framework using New Relic for full-stack APM. We automated the entire incident lifecycle by integrating New Relic alerts with Jira Service Management (JSM) for self-healing ticket creation and PagerDuty for smart responder rotation.

Key High-Performance Features

New Relic APM Deep-Dive

JSM Incident Automation

Automated Root Cause Audit